Last updated: 16 August 2026
Returns, Refunds & Replacements
We want every Rise & Defy customer to receive the product they ordered in the condition they reasonably expect.
Rise & Defy products are generally produced on demand through our fulfilment partner, Printful.
Printful’s own supplier policy does not normally accept buyer-remorse, wrong-size or wrong-colour returns because its products are made to order. However, Rise & Defy’s obligations to its customers are separate from Printful’s obligations to us, and nothing in this policy limits rights you have under applicable consumer law.
Damaged, Defective or Incorrect Products
If you receive an item that is:
- damaged;
- defective;
- misprinted;
- the wrong item;
- the wrong size compared with the size ordered; or
- materially different from what you ordered,
please contact us at admin@riseanddefy.com.
Please include:
- your order number;
- a description of the problem; and
- clear photographs showing the issue where appropriate.
Where a product is confirmed to be defective, damaged or incorrectly fulfilled, we will provide an appropriate remedy, which may include a replacement, refund or another remedy required by applicable law.
Printful currently allows fulfilment claims for damaged, misprinted or defective products within 30 days after receipt, so please contact us promptly where possible. This does not shorten any statutory rights that apply to you.
Change-of-Mind Returns
Because Rise & Defy sells internationally, change-of-mind rights vary according to where you live.
Where applicable consumer law gives you a legal right to cancel or return an online purchase, Rise & Defy will honour that right.
For example, qualifying UK consumers generally have the right to notify a retailer that they wish to cancel an online purchase within 14 days after receiving their goods, followed by a further 14 days to return them.
EU consumers also generally benefit from a 14-day withdrawal period for qualifying online purchases.
If no mandatory change-of-mind right applies in your jurisdiction, acceptance of a discretionary return will be determined by Rise & Defy on a case-by-case basis.
How to Request a Return
Contact us first at:
Please include your order number and reason for requesting the return.
Do not send an item directly to Printful or to the Pearce Buy Ltd registered office unless we specifically instruct you to do so.
If your return is accepted, we will provide the appropriate return instructions.
Condition of Returned Products
For change-of-mind returns, products should be returned in substantially the same condition in which they were received.
You may inspect or try on clothing to the extent reasonably necessary to determine its nature, characteristics and fit.
We may make a lawful deduction from a refund where the value of a product has been reduced by handling beyond what would reasonably be permitted when examining the product.
Return Shipping Costs
Where a return is made simply because the customer has changed their mind, the customer may be responsible for the direct cost of returning the item where permitted by applicable law and where they were informed of this responsibility.
If the item is faulty, damaged, incorrectly supplied or otherwise non-conforming, Rise & Defy will provide the remedy and cover costs as required by applicable law.
EU rules, for example, generally allow the customer to bear change-of-mind return postage where they were properly informed beforehand.
Size and Colour Selection
Please check the product information and size guide carefully before ordering.
If we send you a different size or colour from the one ordered, this will be treated as an incorrectly fulfilled order.
If you receive exactly the product variation you selected but subsequently decide that you would prefer another size or colour, this is treated as a change-of-mind request and is subject to the applicable rights described above.
Personalised Products
Where we offer products that are genuinely made to your individual specifications or clearly personalised — for example, an item printed with a customer’s individual name, photograph or customer-supplied wording — the usual change-of-mind cancellation right may not apply where local law provides such an exemption.
UK and EU rules both contain exemptions for certain genuinely customised or clearly personalised goods.
A standard Rise & Defy design being produced after an order is placed will not automatically be treated as customer personalisation under this policy.
Refunds
Where a refund is approved, it will normally be returned using the original payment method.
Where statutory cancellation rights apply, refunds will be made within the timeframe required by applicable law.
For qualifying UK distance-sale cancellations, refunds are generally due within 14 days after the goods are returned or evidence of return is provided, subject to the applicable rules.
Banks and payment providers may require additional processing time before the refunded amount appears in your account.
Original Delivery Charges
Where applicable law requires us to refund the original standard delivery charge following cancellation, we will do so.
If you selected a more expensive delivery option than our standard delivery method, additional delivery costs may not be refundable except where required by law.
EU Consumer Guarantee
Customers in the EU have statutory protections for goods that are faulty or do not conform to their description. EU rules currently provide a minimum two-year legal guarantee for qualifying consumer goods.
This is separate from any voluntary commercial warranty.
Your Statutory Rights
Nothing in this Returns, Refunds & Replacements Policy excludes, restricts or replaces rights that cannot legally be excluded under the laws applicable to your purchase.
Contact
Rise & Defy
A trading name of Pearce Buy Ltd
Company No. 09452636
Registered in England and Wales
Registered office: Kemp House, 152–160 City Road, London, England, EC1V 2NX
Email: admin@riseanddefy.com